How Can We
Help You?
Find answers to common questions about trading digital assets, managing your account, and making the most of the Uphold platform.
Frequently Asked Questions
Find quick answers to the most common questions about using Uphold.
How do I create an Uphold account?
Creating an Uphold account is simple. Visit our website, click "Sign Up", provide your email address, create a secure password, and verify your email. You'll need to complete identity verification to unlock full trading features.
What documents do I need for verification?
For identity verification, you'll need a government-issued photo ID (passport, driver's license, or national ID card) and proof of address (utility bill, bank statement, or lease agreement) dated within the last 90 days.
What are your trading fees?
Uphold offers transparent, competitive fees. For most cryptocurrencies, our spread is 0.8-1.2%. There are no deposit fees for most funding methods, and withdrawal fees vary by asset and destination.
What cryptocurrencies can I trade?
Uphold supports over 200 digital assets including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Bitcoin Cash (BCH), and many others. We also support precious metals and fiat currencies.
How secure is my money on Uphold?
Your funds are protected by multiple layers of security including multi-signature wallets, cold storage (95% of funds), FDIC insurance for USD deposits, and bank-grade encryption. We've never had a security breach.
How do I enable two-factor authentication?
Go to Settings > Security in your account, select "Two-Factor Authentication", and follow the instructions to set up using an authenticator app like Google Authenticator or Authy.
How do I deposit money into my account?
You can deposit via bank transfer, debit/credit card, or cryptocurrency transfer. Go to "Add Funds" in your account, choose your preferred method, and follow the instructions.
How long do deposits take?
Bank transfers typically take 1-3 business days, card deposits are instant, and cryptocurrency deposits depend on network confirmation times (usually 10-60 minutes).
Getting Started Guides
Step-by-step tutorials to help you get the most out of Uphold.
Creating Your Account
Learn how to sign up, verify your identity, and secure your account with two-factor authentication.
Read Guide →Making Your First Trade
Step-by-step guide to buying your first cryptocurrency and understanding the trading interface.
Read Guide →Funding Your Account
Learn about all the ways to add money to your account, from bank transfers to credit cards.
Read Guide →Understanding Fees
Complete breakdown of our transparent fee structure and how to minimize trading costs.
Read Guide →Withdrawing Funds
How to withdraw your cryptocurrencies and fiat currencies to external wallets and bank accounts.
Read Guide →Advanced Features
Discover advanced trading features, limit orders, and portfolio management tools.
Read Guide →Popular Articles
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How to speed up cryptocurrency transactions
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Setting up advanced security features
Complete guide to securing your account with 2FA, whitelisting, and more.
Understanding cryptocurrency market volatility
What causes price movements and how to make informed trading decisions.
Credit card deposit limits and fees
Everything you need to know about funding your account with credit or debit cards.
Still Need Help?
Can't find what you're looking for? Our support team is available 24/7 to assist you with any questions about digital asset trading.